Recently, I ve been having major issues with rashes when I wash my hair and my face gets a horrid rash anywhere shampoo residue touches I was going to pull out the WEN and use it to see if I can avoid the irritation. After reading all these reviews and reading about the horrid experiences I ve decided to .I have used Wen hair care sweet almond mint exclusively for years and have been very pleased with it and have encouraged others to try it. I read about the hair loss stories and thought they were totally wrong until recently. I ve noticed over the past few months that I was losing so much hair I was .FDA previously announced that it is conducting an investigation of adverse event reports for WEN by Chaz Dean Cleansing Conditioner products, including reports of hair loss, hair breakage, balding, itching and rash. FDA has received and continues to receive reports of adverse events, as the investigation is still ongoing..And Wen related hair loss complaints on consumer websites date back at least five years. More recently, complaints have been taken to Facebook and Twitter, and they also pop up in product reviews on sites like Sephora.com and Amazon. That said, Wen still gets overwhelmingly positive reviews this .Wen Horrible customer service. I tried the trial set and didn t care for it. That s just me, didn t think the company was bad just wasn t good for my hair, what is bad about this company is even after I cancelled they sent me another set, charged my card, I called and they instructed me to return . Comment. Helpful?.Read real customer reviews, see ratings and learn about customer experiences with WEN Cleansing Conditioner and Hair Care System..Researchers call for change after flood of complaints and $M class action settlement..What s more, though, is that this isn t the end of the Wen hair care problems. Now the FDA is investigating claims of hair loss from its cleansing conditioners as well, with over consumer complaints filed. That also happens to be the largest number of reports ever associated with any cosmetic hair .Claims of hair loss resulting from use of WEN products have dogged the company for years..As with any popular consumer product, similar complaints about WEN hair care products are rife on the Internet. What the circulating rumors lack, however, is a cited culprit in the form of an ingre.nt or other factor differentiating WEN brand hair care products from others that could cause users of that line of hair care .